Terms & Conditions

These terms and conditions cover the sale of Raft products bought on this website. By placing an order with Raft you are agreeing to the terms and conditions as stated below.

Furniture
Care of Wood
Shipping and Delivery
Access
Collections
Privacy and Security
Ordering
Payment, Pricing and Promotions
Viewing Orders
Missing, Incomplete or Damaged Orders
Product Guarantee
Returns and Replacements

Furniture

The style and originality of our furniture comes from the natural materials used. Any indentations, blocks and fillings are part and parcel of reclaimed wood. We neither try to hide our restorations, nor select timber or hides without inclusions. Glass items (e.g. glass topped tables) also contain 'inclusions' as this is inherent in the glass toughening process.

Care of Wood

Real wood will naturally acclimatise to its environment within the first year. Any movement requiring restoration will be dealt with by our skilled restorers in your home. If you experience this contact us at customer service. You can also learn how to care for your reclaimed teak items on our dedicated page here.

Shipping and Delivery

Different delivery charges apply depending on your postcode. When you reach the checkout stage provide your postcode to be given a quote.

 

Delivery

RAFT IS CURRENTLY OFFERING FLAT DELIVERY RATES FOR THE FOLLOWING UK POSTCODES:

Prefix	Postal Codes
AL	AL1-AL10
E	E1W, E1-E20 (excluding E19)
EC	EC1A, EC1M, EC1N, EC1R, EC1V, EC1Y, EC2A, EC2M, EC2N, EC2R, EC2V, EC2Y, EC3A, EC3N, EC3R, EC3V, EC4A, EC4M, EC4N, EC4R, EC4V, EC4Y
EN	EN1, EN2, EN4, EN5, EN6, EN7, EN8, EN9, EN10, EN11
HA	HA0-HA9
HP	HP1-HP23, HP27
KT	KT1-KT24
LU	LU1-LU7
N	N1-N22, N1C, NW1-NW11
SE	SE1-SE28
SG	SG1-SG19
SW	SW1A, SW1E, SW1H, SW1P, SW1V, SW1W, SW1X, SW1Y, SW2-SW20
TW	TW1-TW20
UB	UB1-UB11
W	W1A, W1B, W1C, W1D, W1F, W1G, W1H, W1K, W1S, W1T, W1U, W1W, W2, W3-W14
WC	WC1A, WC1B, WC1E, WC1H, WC1N, WC1R, WC1V, WC1X, WC2A, WC2B, WC2E, WC2H, WC2N, WC2R
WD	WD3-WD7, WD17-WD19, WD23-WD25

 

• £4.95 on all orders up to £150
• £35 on all orders above £150 and below £2,000
• Free delivery on all orders over £2,000

Please contact us for a shipping quote outside of the postocodes listed, including those abroad, on 0203 667 8349 or enquire on our webchat 

*All furniture items within the UK will be unpacked and assembled where necessary (e.g. beds) with the packaging removed by the delivery personnel. For delivery of accessories, you are paying for shipment to your front door only.

Please be advised Items on your order may be dispatched at different times, however only the one delivery charge will apply. Full payment must be made before any product is dispatched from our warehouse, store or third party. On furniture deliveries, you are paying for a standard 2 man delivery (Ground or first floor by stairs – or by lift to any floor, Mon-Fri, 7am-5pm within our transport company’s scheduled routes.)

Allocated Delivery

Green Delivery: Ordered multiple items?

Raft prides itself on being green. When it comes to shipping, this means that we deliver everything in one go. Can't wait? Give us a call on 0203 667 8349 and we will organise a split delivery for larger items or a collection date for smaller, fragile items. If you would like a guaranteed delivery day or time slot, an additional charge will apply. Please phone this number to arrange this. This must be arranged before you are given a delivery date. For more information please contact Raft customer service.

Please note: We require 3 working days notice prior to the date of delivery to make changes to the delivery date or cancel the delivery. The delivery company will charge 7% of the retail invoice for redelivery – there are no exceptions. You or your appointee must be there to accept delivery once you have booked. Alongside Raft’s Quality Control team, customers must ensure that they are satisfied with the product upon delivery.

Health and Safety

To comply with regulations, our drivers cannot remove, reposition or dispose of other items of furniture for you. They can only deliver through main entrances and doorways and not through windows or rooftops. They also cannot remove their shoes.

If you want to protect your floors during delivery, the onus is on you to supply floor covering (both for carpets and wooden flooring. Raft cannot be held responsible for damage to floors or carpets if they are insufficiently protected. Please be advised our delivery personnel are required to wear shoes at all times for health and safety reasons.

Collections

Designated items may be collected from Raft stores by prior arrangement only. When ordering online, the option to collect in-store will be available on checkout (if the item is suitable for collection). For information on whether an item is available for collection, please contact us here.

Access

At Raft, we do not let access issues or restrictions in the entrance to your property affect your choice of product. All our sofas, although large and deep, can be cleverly engineered to fit through small spaces and be assembled without compromise on build quality. If you feel your home has awkward access, call us here and we’ll have a solution for you.

Privacy and Security

Raft respects your privacy and therefore all your personal data will be treated with the highest confidentiality. In accordance with the Data Protection Act (1998) we have electronically recorded your contact details for the purpose of processing your order, analysing statistics to improve this website and its services to you, administering this website and keeping you up to date with Raft news and offers.

Your details will not be passed on to third parties. If you object to Raft keeping this information please let us know and we will delete your details. To ensure your security, we use (SSL) VeriSign encryption technology. When you process your card details through our site, SSL encrypts the details as they travel over the Internet.

Ordering

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

All orders are subject to availability.

Once placing an order online, allow half an hour to receive order confirmation to the email address provided, outlining the estimated delivery time and full order details.

We reserve the right to accept, limit or refuse an order or delivery to any individual or company for any reason.

Our reclaimed teak items are sourced and expertly crafted in Indonesia and shipped to the UK. Due to the goods leaving Surabaya in Java and heading through Singapore and on to Felixstowe we cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. We reserve the right to make changes to our products or discontinue items at any time without notice.

Product Description

Please bear in mind that computer browsers may present colours slightly differently and colours will appear differently according to your screen. Images displayed on the internet are a representation only and we recommend checking real life samples prior to ordering if you are unsure. Browse sofas and fabric samples here.

Payment, Pricing and Promotions

All prices are inclusive of VAT. The price for the goods (including any applicable delivery charges) is always listed on your order confirmation. Once your order is processed, you will receive order confirmation. Following this, we will contact you in line with our advertised lead time, to arrange delivery.

See Shipping and Delivery.

Payment accepted

We accept the following forms of payment for your online purchase;
MasterCard, Visa, Visa Debit, Maestro and Amex.
We accept the following forms of payment for your in store purchase:
MasterCard, Visa, Visa Debit, Maestro and Amex. Cash and cheque with a valid cheque guarantee card.

Viewing Orders

Once placed, you are able to track your order by logging in to your account. Log-in or Register to set up an account.

Please note if you have previously bought through Raft via another channel you will need to create a Raft internet customer account. Once you register you will receive an email confirming your username and password.

It is your responsibility to inform us of any changes to your contact details or delivery addresses.

Missing, Incomplete or Damaged Orders

It is possible that different items on your order may be dispatched from different locations, and so may arrive at different times. Please see above regarding allocated and green delivery. We will keep you informed of any such occurrence. Any issues with delivery, please call customer service on 020 8450 5078 (option 2).

All items must be signed for at the point of delivery. In signing the delivery note, you are acknowledging that the item(s) delivered are in good condition and in no way faulty or damaged.

Our delivery personnel are instructed to not leave the premises until the issue is logged with customer service. If you report damage to an item once the delivery drivers have left, it is at our discretion as to whether to charge you for any repairs. Circumstances can arise which are beyond our control which may delay or cancel your delivery. In this instance we will not be liable for any consequential losses you experience but will organise a redelivery free of charge at a time convenient to you.

If we accidentally damage goods in the course of delivery, then our liability for that damage is limited to the repair, refund or replacement of the goods or the value thereof. Time of delivery is not the essence of the contract. We will not be liable for any consequential loss through any reasonable delay or delaydue to unforeseen circumstances outside of the reasonable control of Raft or delay due to any reasonable rescheduling of delivery.

Product Guarantee

10 year guarantee on sofa frames. 1 year guarantee on upholstery.

*Our guarantees do not apply to items taken outside the UK mainland.

*Our furniture and accessories are designed for residential use and we cannot guarantee their performance in a commercial environment.

*We cannot accept any responsibility for fading or discolouration, due to exposure to direct or indirect sunlight. Sunlight takes effect on different fabrics in different ways, but will nevertheless always affect fabric colour.

Returns and Replacements

If for any reason you’re not happy with your item, please contact us within 14 days of delivery. The cost of restocking a returned item is 10% of its value, which will be deducted from your refund.

To arrange a return for your goods bought online, please contact customer service. Refunds can only be issued to the credit/debit card that was used to place the order.

*Goods taken outside the UK mainland are not eligible for refund or return.

*Bespoke orders will be subject to a 100% cancellation charge. This includes any product which has been made by customer request, outside the standard fabrics and measurements displayed on our website.

*Please note on reclaimed teak items, we will not accept returns or exchange items based on the character of wood or what we deem reclaimed teak markings.

*For reasons of hygiene, we cannot refund or exchange used mattresses or pillows unless they're faulty.

*All display, ex-display and clearance items are sold as seen without further restoration. These items are non-returnable and non-refundable.

Raft cannot be held responsible in the event there is stain transfer from products to carpets or any other surfaces. We recommend the use of carpet protectors and drawer liners. Additionally, we advise that you clean furniture thoroughly to remove any excess stain or wood protector which may remain from manufacturing.